Refund policy
Sono Bello Shop Return and Refund policy
At Sono Bello Shop, we are committed to providing premium compression garments and post-surgical products. If you are not completely satisfied with your purchase, you may request a return within 10 days of delivery. Please review our return conditions, exceptions, and process below.
Return Conditions
- Merchandise must be returned within 10 days of receipt to qualify.
- Garments that have been worn cannot be returned unless they are defective.
- Items ordered or received in error may be returned only if they are in their original, unopened package.
- Worn, altered, damaged, stained, washed, or odorous items will not be accepted.
- All returns are subject to a 10% restocking fee.
- Return shipping costs are the responsibility of the purchaser.
How to Submit a Return
1. Log in to your account on our website.
- Click the profile icon in the store’s menu or go to our Returns Page.
- Enter your email address, then click Continue.
- Open the verification email sent from Sono Bello Shop and copy the 6-digit verification code.
- Go back to our website and enter the code to log in.
- Locate your order and click Request Return.
2. Select the items you want to return and choose the reason for return. Add a note if needed.
3. Approval & Timeline: Once your return request is approved, you will receive an email with a Return Request Form. You must send your garments to us within 7 days of approval. If the package is not sent within this timeframe, your request will be denied automatically.
4. Prepare Package: Print and fill out the Return Request Form and place it inside your package.
5. Shipping: Purchase a shipping label from your preferred carrier and mail the package back to us.
Damages and Issues
Inspect your order upon receipt and contact us immediately at returns@sonobelloshop.com if you find any defects, damages, or receive the wrong item. Our team will assist you promptly.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Abdominal binders
- 4XL and 5XL garments
Refunds and Inspection
Once your return is delivered, please allow 5–7 business days for inspection.
Approved returns will be refunded to your original payment method, minus shipping costs and the 10% restocking fee.
If your return does not meet our conditions, the item will be sent back to you via USPS.
Exchanges
For faster service, we recommend returning the item and making a new purchase separately.
Contact Us
Email: returns@sonobelloshop.com
Phone: (956) 688-8325
Thank you for choosing Sono Bello Shop. We appreciate your trust in us.